support

We offer several options and technologies to support our customers and partners. Our standard business support by phone is available Monday through Friday, 8:00 AM to 5:00 PM EST (excluding holidays). We also offer an Online Help Desk, which is available anytime for ticket submission. And for those requiring hands-on support, we have our Remote Support Portal. We also provide some additional support and monitoring services to ensure maximum uptime and availability, depending on your solution needs.

Access the Online Help Desk

Access the Remote Support Portal (existing customers only)

Monitoring

Our virtualization services provide tools to give you a visual sense of your IT performance and resource utilization. At any time you have access to performance data. These tools also give you insight on growth and projections as your IT expands.

OS Update/Patch Management

Patch Management is a service that runs on your virtual server’s OS. It monitors for critical and security updates provided by Microsoft and applies those patches at scheduled intervals. This ensures your systems and up to date and secure from threats and bugs.

Virus/Malware Protection

Conventional virus protection is great until you get a new or unknown virus, and while you are waiting on new signatures, those unknown threats reek havoc on your servers, desktops and data stores. Once a fix is released you must update each device, and clean up or repair the damage left behind, at your expense.

Our protection is different and better. Not only is our solution centrally managed, deployed and executed, it also provides for cleanup at no additional cost to you. We also can protect your individual sites, as well as your virtual servers.

For customers who wish extended coverage, we have custom tailored options for 24 hours a day, 7 days a week, 365 days a year.