We offer several options and technologies to support our customers and partners. Our standard business support by phone is available Monday through Friday, 8:00 AM to 5:00 PM EST (excluding holidays). We also offer an Online Help Desk, which is available 24/7 for ticket submission. And for those requiring hands-on support, we have our Remote Support Portal. We also provide some additional support and monitoring services to ensure maximum uptime and availability, depending on your solution needs. For customers who wish extended support coverage, we have custom tailored options for 24 hours a day, 7 days a week, 365 days a year.
MonitoringOur virtualization services provide tools to give you a visual sense of your IT performance and resource utilization. You have access to performance data 24/7. These tools also give you insight on growth and projections as your IT expands.
OS Update/Patch ManagementPatch Management is a service that runs on your virtual serverís OS. It monitors for critical and security updates provided by Microsoft and applies those patches at scheduled intervals. This ensures your systems and up to date and secure from threats and bugs.
Virus/Malware ProtectionConventional virus protection is great until you get a new or unknown virus, and while you are waiting on new signatures, those unknown threats reek havoc on your servers, desktops and data stores. Once a fix is released you must update each device, and clean up or repair the damage left behind, at your expense.
Our protection is different and better. Our solution is centrally managed, deployed, and updated. And not only can we protect your virtual servers but your individual sites as well.